Last modification: 12/04/2024

This privacy policy describes the processing of information provided or collected on websites, software and mobile applications developed by HAYLEM. It also describes the treatment of our user's information that was provided to us or that we collected offline during corporate events or through our customer service center. We apply this privacy policy in accordance with applicable law in the locations where we operate and in all software and mobile applications developed by HAYLEM. In some cases, we may provide additional data protection provisions specific to certain products, practices or regions. These provisions should be read in conjunction with this policy.

Please keep in mind that our websites, software and mobile applications may contain links to other sites that we do not own or control and that we are not responsible for the privacy practices of those sites. privacy. We encourage you to be vigilant when you leave our websites, software or mobile applications and to read the privacy policies of other sites that may collect information about you.

1. COLLECTION OF PERSONAL INFORMATION
We collect two basic types of information: personal information and anonymous information. We reserve the right to use personal and anonymous information to create a third type of information, aggregate information.

Personal Information: Personal information is used to establish the identity of a specific individual, such as the combination of a person's name, postal address, email address and telephone number. Anonymous information that is directly or indirectly associated with personal information is also treated as personal information.

Anonymous Information: By anonymous information, we mean information that does not directly or indirectly reveal the identity of an individual and cannot reasonably be used to identify a particular individual.

Abbreviated Information: By aggregate information, we mean information about groups or categories of users, which does not indicate their identity and cannot reasonably be used to identify a particular user.

More specifically, we collect:

(i) The information you provide as part of a registration when you create a HAYLEM account or when you link your Microsoft Entra or Google account to our platform such as your first and last name, profession, email address and password. Note that all passwords we maintain use encrypted encryption in our databases;

(ii) Transaction information you provide when you purchase our products, such as your first and last name, postal address, telephone number, email and payment information excluding your credit card numbers. credit and their verification codes;

(iii) Geolocation information associated with your IP address that is automatically collected when you use our websites, software or mobile applications, including the longitude, latitude, country, region and city represented by your IP address;

(iv) Information regarding your activities on our websites, software and mobile applications through your HAYLEM account or by creating usage profiles, such as the frequency with which you use our software and mobile applications as well as your using preferences;

(v) Still images used to represent a HAYLEM account or one of its usage profiles;

2. INFORMATION COLLECTION METHODS
We collect information that you provide to us when you interact with our technologies, including when you fill out forms on our websites, in our software or mobile applications, respond to customer surveys, call our customer service center, or interact with us in any other way using one or more devices. You can provide information in a variety of ways, including entering text or using voice commands.

We use various technologies to collect information, such as cookies, Flash cookies, pixels, beacons, SDKs), web beacons, including when you visit our websites or use our software and applications mobile whether or not you are logged in or registered.

We obtain information from Microsoft and Google to update or supplement the information you provided when you authorized the third party to share your information with us.

3. USE OF YOUR INFORMATION BY HAYLEM
HAYLEM is responsible for your information and assumes responsibility for it and may use your information for the purposes described in this policy. Consistent with applicable law and the choices and controls available to you, we may use the information you provide to us to:

(i) Provide you with the products and services that you request, view, purchase or communicate with;

(ii) Communicate with you about your account and transactions, and send you information or ask for your feedback on the functionality of our websites, software and mobile applications as well as changes we make to our policies;

(iii) Inform you of offers and promotions on our products and services;

(iv) Personalize content and experiences when using our products or services;

(v) Detect, investigate and prevent activities that may violate our policies, cause security issues or be fraudulent or illegal;

(vi) Inform you of safety issues that may occur in our products;

(vii) Maintain and improve our products to provide you with a better experience. For example, to improve the performance of word prediction algorithms when using the Lexibar™ product profile system;

4. SHARING YOUR INFORMATION WITH A THIRD PARTY

(i) We will not share your personal information with other entities except in certain circumstances, including:

(ii) When you ask us to share your personal information with third party sites or platforms, such as social networking sites;

(iii) When you fill out a form on one of our websites, we communicate your first and last name, email address and profession to the processing center of our partner Mailerlite so that we can communicate with you through their communications services mass.
Please refer to the privacy policy of our communications partner

(iv) When you make a transaction using your credit card, we communicate your first and last name, email address, credit card number and your verification code to the payment processing center of our partner Stripe using a security protocol SSL.
Please refer to the privacy policy of our payment partner

Please note that once we share your personal information with another company in the cases set out above, the information received by the other company is controlled by their privacy practices.

5. RIGHT OF OPPOSITION AND WITHDRAWAL
We offer you the ability to exercise certain controls and choices regarding the collection, use and sharing of your information. In accordance with applicable law, your controls and choices include:

(i) The ability to correct, update and delete your HAYLEM account;

(ii) The possibility of receiving from us offers and promotions for our products and services, or products and services which we think may be of interest to you;

(iii) The possibility of requesting access to the personal information we hold about you and requesting its modification or deletion.

To exercise these rights, you can contact us using the contact details mentioned in the questions and comments section.

6. SECURITY AND DATA RETENTION
We consider the security, integrity and confidentiality of your information to be paramount. We have implemented technical, administrative and physical security measures to protect our user's information from unauthorized access, disclosure, use and modification. We regularly review our security procedures to evaluate appropriate new technologies and methods. Please note that, despite our efforts, no security measure is perfect and unavoidable. We retain your personal information for the period necessary for the purposes set out in this policy, unless the law requires or permits a longer retention period.

7. DATA STORAGE AND PROCESSING
We operate globally and may therefore transfer your personal information to various locations around the world for the purposes described in this Privacy Policy. We work in collaboration with our partner Microsoft to store your data. The information you provide to us is located in different data centers as listed below:

Quebec, Canada: Data Center Industry Compliance (OSFI, NERC, TruSight, Shared Assessments, PCI DSS, GxP, CSDA);

Virginia, USA: Data Center Industry Compliance (SOX, SEC Regulation SCI, SEC 17a-4, MPAA, MARS-E, HITRUST, HIPAA, GLBA, FINRA, FFIEC, FERPA, CFTC 131, 23 NYCRR 500, NERC, TruSight, Shared Assessments, PCI DSS, GxP, CSDA);

London, UK: Data Center Industry Compliance (FACT, DPP, TruSight, Shared Assessments, PCI DSS, GxP, CSDA).

8. MODIFICATION OF THE PRIVACY POLICY
We may modify this policy to adapt it to new technologies, new practices in the sector, new regulatory requirements or for any other reason. We will notify you of any material modification and, where required by law, we will ask for your consent. Our notices are sent by email to the last address you provided, posted on our sites and applications or communicated by any other means in accordance with applicable law.

9. QUESTIONS AND COMMENTS
HAYLEM Inc. (Head office)
3433 Boul. De la Pinière, suite 209
Terrebonne (Québec) Canada
J6X 0A1

1-855-539-4369 (USA-CANADA)
+33 (800) 944321 (FRANCE)
+32 (800) 26355 (BELGIQUE)